At FragranceUSA.com, customer gratification is our priority. This is why we aimed to design a Return and Exchange Policy that benefits our customers to the best of our capability. We inspect each item thoroughly at the time of packaging. If an item has been shipped out from our facility in a damaged or flawed condition, FragranceUSA.com accepts 100% responsibility for that item.

Shipping and Handling charges will not be refunded in cases of Returns, Exchanges, or Cancellations (if the order has already been shipped). 

If the item(s) being returned has been opened or has been used, there is a 15% Restocking Fee which will be deducted from the total refund amount.

Signing for your purchase when you get your item - Many of FragranceUSA's orders are insured for theft and accidental damage during delivery. One your purchase is signed for and delivered to the address you have provided they are no longer covered by insurance. 

Full Refund Requirements - 

To receive a Full Refund on returned merchandise, the item(s) must be returned within 15 days of purchase date. The item(s) must be returned in the exact condition received by a customer. Unless the item(s) was originally purchased as Unboxed, the item(s) will need to be returned in their original, sealed, unused, undamaged, and fully packaged condition. If an item is not returned under the conditions mentioned, that item does not qualify for a Full Refund

Please call us at 516-589-3844 regarding any questions with your order.