FAQs

WHAT IS A TESTER 

Testers are even more discounted than the fancy boxed versions and are great if you don't have a need for the packaging. Testers are 100% authentic and completely full just like the original fragrance, however they are meant for the counter in a department store. Testers often come in a plain white box but sometimes they do not have a cap or box. You save even more with testers!

WHAT DO FRAGRANCE NOTES REFER TO 

Fragrances have many different scents, these scents are called "notes."

DO FRAGRANCES GO BAD 

It is recommended to keep all fragrances in a cool, dry area, and away from sunlight. Sunlight can unbalance some ingredients.

A FRAGRANCE I WANT IS DISCONTINUED, HOW DOES FRAGRANCEUSA STILL HAVE IT IN STOCK 

FragranceUSA's buyers go around the world obtaining full inventories of discontinued/hard to find Fragrances for our customers

HOW LONG DOES IT TAKE FOR FRAGRANCEUSA TO PROCESS AND SHIP AN ORDER 

FragranceUSA uses the United States Postal Service as a method of shipping for all orders. Orders are usually processed within 1 business day conditioned to credit card confirmation and the product being available.

WHAT ARE SHIPPING TIMES AND COSTS?

WHAT PAYMENT METHODS CAN I USE?

WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?

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